What to Expect with A-1 Freeman Moving Group Employee Relocation Services

For us, your corporate relocation isn’t just a matter of moving you from your current location to your new one. It’s also a matter of seeing that your business productive and profitable all through the move. We accomplish this in a variety of ways, but helping you with employee relocation is perhaps the most essential in terms of usefulness. To that purpose, we provide you with a wide range of employee relocation services that are unequaled in the industry. And just as conscientious and capable as we are in performing your office move, we’re similarly so in the way we handle employee relocation. Our techniques greatly aid in alleviating the anxieties associated with moving. That keeps your employees in good spirits and, thus, makes your corporate relocation a gratifying experience for everyone.

Our Employee Relocation Process

These are the steps you can count on us taking:

Corporate Needs Assessment
Our field representatives get together with you up front to gain information about every issue impacting your corporate move – including not only what’s slated for the move but also who’s slated for the move. We’ll further review whatever move policy you’ve initiated to make sure our services accommodate its mandate. Our objective in this introductory consultation or series of consultations is to understand your company, your corporate relocation needs, and your desires. Using the assessment that we prepare after our meetings with you, we’ll provide you with a written estimate.

Corporate Profile
This document, which we create before we agree to your first move, presents your corporate relocation needs in detail. It also employs information from our preliminary meetings with you to accurately note what you’ve decided are tasks we, A-1 Freeman Moving Group ...

• are “Always Authorized” to carry out,
• are authorized to “Use Our Discretion” in performing,
• must first “Call for Authorization” before performing, or
• are “Never Authorized” to perform.

Once you’ve consented to the provisions of this document as well as our terms and pricing, the move planning can begin. We’ll refer to this document constantly throughout your move.

Employee Education
A A-1 Freeman Moving Group Move Concierge will initiate contact with your employees being relocated to talk about each employee’s relocation needs, define our services and how we handle them, and talk about what particular help the Move Concierge will provide. In the initial contact, the Move Concierge will give your employees an explanation of ...

• the fundamentals of moving,
• our in-home and video inventorying practices,
• our insurance coverage,
• shipment dates and spreads,
• their company’s corporate move policy, and
• how A-1 Freeman Moving Group actually assists children and families throughout the relocation process.

Employee Move Assistance
The comprehensive services we offer every one of your being relocated and their families comprise ...

• real-estate help to lessen overarching relocation costs and headaches for your company and your employees – given A-1 Freeman Moving Group’s joining with SIRVA Relocation, a national, full-service relocation firm specializing in home sale marketing and property closing, temporary housing, home finding and destination services, and mortgage financing;
• A-1 Freeman Moving Group SourceOne Service to make the moving process more understandable for your employees – handled by their personal Move Concierge, who serves as the employee’s single point of contact and delegates a driver crew to control their move from first stage to last;
• packing assistance;
• delivery of packing provisions for self-pack;
• complete loading, moving, and unloading services;
• tear-down and, after the move, putting back together pieces like beds, entertainment centers, swing sets, etc.; and
• vehicle shipping – cars, trucks, motorcycles ... even ATVs and boats.

Other services can be provided also, in accordance with the provisions of the corporate move policy and the terms of the move agreement.

Ongoing Communication
All through the relocation process, the Move Concierge communicates often with your employees, seeing that they get ...

• Move Concierge assistance as needed, 24 hours a day,
• online move status updates 24 hours a day,
• at least 70 communications while the move is in progress, including assistance from others besides the Move Concierge who can help ensure as trouble-free a move as possible,
• pro-active customer service to prevent trifling hiccups from becoming huge setbacks,
• responsive service – such as instantly calling back when employees have questions or concerns, and
• communication post-move – even through final claims resolution, where claims are, in fact, filed.

Post-Relocation Follow-up
Having relocated an employee, the Move Concierge will contact that employee to conduct a short, convivial post-move survey. This, in essence, is a wrap-up “quality check” to determine what your employee thinks of the move, how well we met his or her expectations, and what, if any, issues may still need addressing. Getting a handle on these things helps us constantly revolutionize our services and our move performance. When all is said and done, our Move Concierge will give your employees a big THANK YOU for having had the chance to serve each of them!

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